Shipping & Returns Policy
Katazoom proudly ships worldwide via USPS.
- Most orders ship in 3 to 5 business days.
- Custom orders ship 3 to 5 business days from final proof approval.
A tracking number will be automatically generated and sent to the email address you used when ordering once your order ships. If you need help tracking an order please contact us @ firstname.lastname@example.org or call 413-551-9528
All orders ship from our production facility in Greer, SC
- US: 3 to 5 days
- Canada: 1 to 2 weeks
- Everywhere Else: 1-4 weeks
We want you to be completely satisfied with your order. We guarantee our workmanship to be free of defects or mistakes. If there are any issues with your order please contact us directly @ email@example.com or call 413-551-9528.
If you are not satisfied with your order and decide you want to return it please take the following steps:
Place the unused item in a secure package
Ship package to:
115A Conway Drive
Greer, SC 29651
You are responsible for return postage. It is recommended that you use a carrier that will provide a tracking number as Katazoom is not responsible for lost or damaged packages. A refund will be processed once the item has been received, inspected and restocked. Expect 1 to 2 weeks.
Please note some limitations:
- Items must be returned within 30 days of purchase
- Custom orders cannot be returned or exchanged
- Item must be unused